Evenbytes automates the operations of the Carmila and Carrefour Property centers with AppSheet technology
Faced with the need to speed up incident resolution processes and offer better user experiences, Carmila and Carrefour Property have opted for the digitization and optimization of operations in all their Carrefour shopping centers throughout Spain, relying on the solutions provided by the Evenbytes team.
The objective was to minimize the time taken to identify and resolve an operational problem or incident in any of the shopping centers, which were reported via email, phone call, or text messages.
These methodologies did not allow having a broad vision of the problem or concentrating all the information on the incident in one place. All these processes needed to be automated to provide efficient solutions and simplify life for customers, merchants, and other teams involved.
Optimization focused on improving the customer journey (UX)
Evenbytes centralized the solutions in artificial intelligence and the easy development of non-code applications of AppSheet, identifying the improvement needs for the simplification of the processes that would allow better monitoring by asset and zones, and the creation of qualified databases for design and carry out action plans improving the customer journey.
Thanks to the automation of the processes, from the mobile applications any incident can be identified and qualified, including photographs, descriptions, and priorities.
An immediate alert is generated to the person in charge of the shopping center where the incident is generated so that they act based on what is described in the attached report.
The information is shared immediately with all those involved and is dumped within the Google Workspace environment (AppSheet, Google Sheet, and Data Studio) to generate a complete analysis of each incident.